Executive-level commitment is critical to supporting the culture shift that accompanies RPA and they are responsible for reassuring employees that they will not lose their jobs but instead have the tools to perform their work in a more optimized and meaningful manner.

No one knows the business processes inside out like the operational staff and their knowledge is the source for RPA transformation. Engaging the business process owners reinforces that it is ultimately theirs and the success of its automation lies with them. Staff are idea mills for generating new scope for automation and champions for adoption which will increase as they spread awareness as well as develop the RPA capability throughout the organization.

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